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Some Product Feature Highlights

Synthesis Cloud Contact Centre simplifies and enhances the customer experience with flexible, reliable, cloud-based options handling inbound, outbound and blended interactions seamlessly. This allows for easy, up to date, personalised service to customers and cost savings.

Asergis Cloud - Contact Centre - CRM Integration
CRM Integration
CRM Integration

Seamlessly transfer all or some of your customer data from Contact Centre to the Synthesis CRM modules and vice versa.

Asergis Cloud - Contact Centre - Intelligent Call Routing
Intelligent Call Routing
Intelligent Call Routing

Route inbound calls according to different criteria such as the client Service-Level Agreement, CRM record owner, particular agent skills or role. Improve efficiency and reduce system latency.

Asergis Cloud - Contact Centre - Incident & Escalation Management
Incident & Escalation Management
Incident & Escalation Management

Streamline your incident and support ticket traffic flow through an in-built incident and escalation management feature.

Asergis Cloud - Contact Centre - Live Chat
Live Chat
Live Chat

Respond to customer queries in a timely manner through a live chat support.

Asergis Cloud - Contact Centre - Omni-Channel
Omni-Channel
Omni-Channel

Manage and respond to inbound channels such as voice, email and messaging, from one integrated solution.

Asergis Cloud - Contact Centre - Call logging
Call logging
Call logging

Log calls for future reference including call time, Caller IDs, countries of origin, agents assigned to the call and more.

Asergis Cloud - Contact Centre - Conference Calling
Conference Calling
Conference Calling

Quickly set up conference calls by allowing participants to dial-in a number and join in a conversation after authenticating themselves through a given pin code.

Asergis Cloud - Contact Centre - Real Time Metrics
Real Time Metrics
Real Time Metrics

Get a quick overview of important performance metrics of the contact centre in real time. Monitor queues, call duration, incident response time and more.

Asergis Cloud - Contact Centre - Voicemail
Voicemail
Voicemail

Receive voicemail messages and have them transcribed and redirected to an email inbox. Also offer customers the facility to leave a voice message in times when all other channels are busy.

Asergis Cloud - Contact Centre - IVR functionality
IVR functionality
IVR functionality

Reduce unnecessary agent time by prompting callers with pre-recorded messages and a set of actions such as dialling an extension number, leaving a voice message or selecting an option.

Key Benefits for Your Business

Rapid and relevant responses to customers across all channels.

Asergis Cloud - Contact Centre - Secure

Secure

Robust system architecture and secure cloud computing environment ensures high availability and enterprise-grade security for your data.

Asergis Cloud - Contact Centre - Scalable

Scalable

Synthesis technology can scale-up as your operations and teams grow with no need for expensive IT architecture upgrades.

Asergis Cloud - Contact Centre - CRM Integration

CRM Integration

The power of CRM data seamlessly integrated into your call centre. Reduce message queues and route calls intelligently according to customer data.

Asergis Cloud - Contact Centre - No Capex

No Capex

A cloud environment eliminates significant upfront capital investment in IT server infrastructure.

Asergis Cloud - Contact Centre - Mobile

Mobile

Mobile-ready applications give the flexibility of managing your workforce anytime and anywhere through phones and tablets.

Asergis Cloud - Contact Centre - Automatic Upgrades

Automatic Upgrades

Security upgrades and version updates happen automatically in the background, meaning you will always be up to date.

Asergis Cloud - Contact Centre

Contact Centre Reviews

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Asergis Cloud - Contact Centre - Talk to a Specialist

Talk to a Specialist

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Asergis Cloud - Contact Centre - Support

Support

Asergis Cloud - Contact Centre - Contact Us

Contact Us

Have questions? Contact our sales team. We will get back to you within 24 hours.

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Asergis Cloud

No. 1, Jaycee House
214, Purley Way
Croydon, CR0 4XG
United Kingdom

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Support: +44 (0)203 411 4114

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