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Find out more about Synthesis cloud-based services and business solutions. Explore the features and benefits that will help your business and teams improve communication, productivity and customer relationships.
See pricing plans for each of our Synthesis products. Compare and choose which package is best suited for your business goals and setup.
Discover what benefits Synthesis products can offer your business organisation.
Manage inbound calls with intelligence and efficiency by combining our automation with your human touch.Start Your Free Trial
Synthesis IVR allows your skilled workforce to leverage the latest time saving technology in handling calls.
Make inbound call handling performance more efficient, save time on manual call forwarding, instantly connect customers and help generate more leads.
Track customer call volume, origin and timeframes to help manage employee scheduling during the peaks and troughs of call volume.
Mine recorded caller data like caller IDs, voice messages, keypad inputs and actions for driving smarter routing decisions or for using in other Synthesis applications such as CRM Customer Service Module.
A simplified and automated client interface reduces wait times, bottlenecks and prioritises calls to improve your customer support services.
IVRs help you spend less time conferring with colleagues to find the right answer or transfer the call around to find the right agent.
Despite automated response capacity, you can still customise your prompts or announcements according to criteria such as caller IDs, country of origin or options selected.
Seamless integration with other Synthesis solutions like CRM Customer Service, Cloud Telephony, Contact Centre and more.
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