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Synthesis CRM Customer Service helps you identify your customers, resolve their issues and/or subsequently recommend additional products that match their profile. Allow your team to access full information about the customers they are dealing with from the very beginning, making them more efficient and productive.
Upload, access and amend customer information instantly to respond quickly and accurately to customer issues.
Make sure your team has access to service entitlements and levels for all customers to help them respond appropriately.
Set roles and permissions so that agents can access what they need in order to resolve incidents successfully.
Synthesis uses customer intelligence to assign cases to the right agent, service role profile or group. This means the support team can resolve customer tickets efficiently by focusing resources where needed.
Set standard replies to inbound incident tickets to assure customers your team is dealing with their issues. Access email templates for consistent responses.
Streamline your incident and support ticket flow through an in-built incident and escalation management feature.
Add and manage support agents, create user groups based on skills or availability.
Develop the CRM skills and knowledge of your team by building a knowledge base of training material, FAQs and best practice.
Building and managing customer relationships, trust and loyalty has never been simpler.
Manage customer relationships and process incidents smartly and efficiently across multiple channels.
Our CRM solution integrates with a sales and marketing module to leverage information and allow contacts to grow, as well as allowing you to manage your customer base.
Allow your contact teams to collaborate more efficiently by seamlessly sharing contacts, data and best practices.
Get access to professional installation, email support, online chat, a forum, tutorials, telephone support, and 24/7 support.
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Have questions? Contact our sales team. We will get back to you within 24 hours.Contact Sales