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Some Product Feature Highlights

Synthesis CRM Customer Service helps you identify your customers, resolve their issues and/or subsequently recommend additional products that match their profile. Allow your team to access full information about the customers they are dealing with from the very beginning, making them more efficient and productive.

Asergis Cloud - Customer services - Manage Customer Information
Manage Customer
Information
Manage Customer Information

Upload, access and amend customer information instantly to respond quickly and accurately to customer issues.

Asergis Cloud - Customer services - Appropriate Service
Appropriate
Service
Appropriate Service

Make sure your team has access to service entitlements and levels for all customers to help them respond appropriately.

Asergis Cloud - Customer services - Set Roles and Permissions
Set Roles
and Permissions
Set Roles and Permissions

Set roles and permissions so that agents can access what they need in order to resolve incidents successfully.

Asergis Cloud - Customer services - Auto Assignment
Auto
Assignment
Auto Assignment

Synthesis uses customer intelligence to assign cases to the right agent, service role profile or group. This means the support team can resolve customer tickets efficiently by focusing resources where needed.

Asergis Cloud - Customer services - Email Auto Response
Email Auto
Response
Email Auto
Response

Set standard replies to inbound incident tickets to assure customers your team is dealing with their issues. Access email templates for consistent responses.

Asergis Cloud - Customer services - Incident & Escalation Management
Incident & Escalation
Management
Incident & Escalation Management

Streamline your incident and support ticket flow through an in-built incident and escalation management feature.

Asergis Cloud - Customer services - Team Management
Team
Management
Team Management

Add and manage support agents, create user groups based on skills or availability.

Asergis Cloud - Customer services - Knowledge Base
Knowledge
Base
Knowledge Base

Develop the CRM skills and knowledge of your team by building a knowledge base of training material, FAQs and best practice.

Key Benefits for your Business

Building and managing customer relationships, trust and loyalty has never been simpler.

Asergis Cloud - Customer services - Effective Solution

Effective Solution

Manage customer relationships and process incidents smartly and efficiently across multiple channels.

Asergis Cloud - Customer services - Integrated Solution

Integrated Solution

Our CRM solution integrates with a sales and marketing module to leverage information and allow contacts to grow, as well as allowing you to manage your customer base.

Asergis Cloud - Customer services - Empower Effective Teamwork

Empower Effective Teamwork

Allow your contact teams to collaborate more efficiently by seamlessly sharing contacts, data and best practices.

Asergis Cloud - Customer services - Outstanding Support

Outstanding Support

Get access to professional installation, email support, online chat, a forum, tutorials, telephone support, and 24/7 support.

Asergis Cloud - Customer services

Customer Services Reviews

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Asergis Cloud - Customer services - Talk to a Specialist

Talk to a Specialist

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Asergis Cloud - Customer services - Support

Support

Asergis Cloud - Customer services - Contact Us

Contact Us

Have questions? Contact our sales team. We will get back to you within 24 hours.

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Asergis Cloud

No. 1, Jaycee House
214, Purley Way
Croydon, CR0 4XG
United Kingdom

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Support: +44 (0)203 411 4114

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