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Some Product Feature Highlights

Synthesis Customer Service CRM helps you identify your customers, resolve their issues and/or subsequently recommend additional products or services that match their profile. Your team access full information about the customers they are dealing with from the very beginning, making them more efficient and productive.

Manage customer
information
Manage customer information

Upload, access and amend customer information instantly to respond quickly and accurately to customer issues.

Appropriate
Service
Appropriate Service

make sure your team has access to service entitlements and levels for all customers to help them respond appropriately.

Set Roles
and Permissions
Set Roles and Permissions

so agents can access what they need to resolve incidents successfully.

Auto
Assignment
Auto Assignment

Synthesis uses customer intelligence to assign cases to the right agent, service role profile or group. This means the support team can resolve customer tickets efficiently by focusing resources where needed.

E-mail auto
response
E-mail auto
response

Set standard replies to inbound incident tickets to assure customers your team is dealing with their issues. Access email templates for consistent responses.

Incident & Escalation
Management
Incident & Escalation Management

Streamline your incident and support ticket flow through an in-built incident and escalation management feature.

Team
Management
Team Management

Add and manage support agents, create user groups based on skills or availability.

Knowledge
Base
Knowledge Base

Develop the CRM skills and knowledge of your team by building a knowledge base of training material, FAQs and best practice.

Key Benefits for your Business

Building and managing customer relationship, trust and loyalty has never been simpler.

Effective Solution

Manage customer relationships and process incidents smartly and efficiently across multiple channels.

Integrated Solution

Our CRM solution integrates with a sales and marketing module to leverage information and contacts to grow as well as manage your customer base.

Empower effective teamwork

Allow your contact teams to collaborate more efficiently by seamlessly sharing contacts, data and best practices.

Outstanding Support

Professional installation; Email Support; Online Chat; Forum; Tutorials; Telephone support; 24/7 Support.

Customer Services Reviews

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