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Benefits – Cloud Telephony

Start making savings by moving to cloud with Synthesis.

  • Cost Efficient

    Eliminate extra costs which come from setting up and maintaining traditional hardware-based solutions and equipment as you switch to a cloud-hosted PBX service. You will be free to communicate without the associated extra costs of traditional telephony. There is also no limit on the number of local and long distance calls, while internal calls are cost-free within your group or organisation, making Synthesis Cloud Telephony ideal for organisations making a high volume of calls, particularly outbound ones.

  • Easy to Manage Calls

    Synthesis Cloud Telephony allows you to manage calls through call forwarding, call queuing, and call waiting. You are also able to set a ‘do not disturb’ setting so that calls to you do not come through unnecessarily. You are also free to select whether to accept or reject calls. Thus, you are offered all the services of traditional telephony and more, resulting in a more efficient service.

  • Scalable

    You are free to add multiple devices, create device groups, use ring grouping, and add and remove agents easily without major changes in the back end. Synthesis Cloud Telephony grows as your organisation grows and offers you the services to make that growth easy.

  • Flexible and Convenient

    Synthesis Cloud Telephony uses your already existing devices to allow for a quick setup. Therefore, you can use your desk phone or mobile phone to sync up so that calls can reach you at anytime, anywhere. Furthermore, the system includes IVR, which may be changed through the Synthesis interface without having to contact your system provider or IT personnel.

  • Callers Listen to Audio

    Callers are welcomed with a welcome audio when they phone and they listen to audio when they are put on hold. Synthesis Cloud Telephony also provides an auto-attendant, which speaks to callers and routes them to the correct person, thus saving on man hours.

  • Record and Playback Calls

    Calls are recorded for future reference and voicemail is automatically transcribed to text. This is particularly useful for customer service, and training and legal purposes as the text can be referred to easily.

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