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Benefits – Cloud Telephony

Start making the savings by moving to the cloud with Synthesis

  • No huge upfront investments

    Eliminate the high costs of setting up and maintaining traditional hardware-based solutions and equipment.

  • Seamless Application

    Synthesis uses your existing devices so we can get you set up quickly.

  • Economical and Cost-Effective

    No limits on the number of local and local distance calls is ideal for organisations making a high volume of outbound calls.

  • Free Internal Calls

    Cost-free communication within your group or organisation.

  • Flexibility & Convenience

    Just logon to the Synthesis interface to change your IVR message. No more contacting your system provider or getting your IT staff to handle it.

  • Scalability

    Maybe you have a big campaign happening and need to take on more temporary agents to handle the upsurge in inbound calls. With Synthesis, you can just add and remove agents easily without major changes in the backend.

  • Accessibility

    Accessible 24/7 and from anywhere, allowing your people in different time zones to work together from the office, at home or on the road.

  • Tracking

    Real time reporting means you can keep an eye on call capacity, performance and costs.

  • Rich Call Management Features

    Easy to manage call queueing, waiting and notifications mean efficient responses and optimise your human resources.

  • Instant response

    Auto attendant allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Audios for welcoming callers or for when they are on hold.

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