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Benefits – Contact Centre

Rapid and relevant responses to customers across all channels.

  • Ease of Use

    Easy set up means your contact team can be up and running quickly.

  • Scalable

    Synthesis Contact Centre can scale-up as your operations and teams grow with no need for expensive IT architecture upgrades.

  • CRM Integration

    The power of CRM data seamlessly integrated into your call centre. Reduce message queues and route calls intelligently according to customer data.

  • No Capex

    A cloud environment eliminates significant upfront capital investment in IT server infrastructure

  • Mobility & Flexibility

    Mobile-ready applications give the flexibility of managing your workforce anytime and anywhere through phones and tablets.

  • Security

    Robust system architecture and secure cloud computing environment ensures high availability and enterprise-grade security for your data.

  • Automatic upgrades

    Security upgrades and version updates happen automatically in the background, meaning you will always be up-to-date.

  • Route to success

    Manage call routing for faster response times and optimising call centre teams.

  • Rich features

    Take advantage of call monitoring, call barging and incident escalation to ensure training in consistently high customer service.

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