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Benefits – CRM Customer Services

Keep those customers happy the smart way with Synthesis CRM Customer Service

  • Omni-channel Management

    Manage customer relationships and process incidents smartly and efficiently across multiple

  • Smoother Team Workflows

    Allow your customer service teams to collaborate more efficiently by seamlessly sharing contacts, data and best practices.

  • Incident Control

    Track incidents through the entire pipeline, from appending the support ticket to a customer, assigning it to an agent and on to resolving or escalating them as required.

  • Flexible Teams

    Easily import, add and edit service agent details when a particular incident or company growth requires more staff.

  • Efficiency

    Spend more time pooling ideas and sharing resources and less time on the tedious task of staying on the same page when multiple agents are involved.

  • Sales & Marketing Integration

    Our CRM solution integrates with a sales and marketing module to leverage information and contacts to grow as well as manage your customer base.

  • Cloud-based Flexibility

    The flexibility of a cloud-based application makes it easy to customize the solution to meet your teams’ specific needs/workflows.

  • Scalable According to Demand

    Synthesis CRM solution can scale up or down quickly, easily and at a predictable cost as your needs change.

  • Reliable Disaster Recovery

    Your data is safe in the cloud and you can immediately access your CRM solution should there be any problem.

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