Introduction
With Synthesis Cloud Telephony, healthcare centres can increase their efficiency and productivity as medical professionals are able to more easily communicate and collaborate with each other, as well as easily reach patients. A number of features also facilitate the patient experience and ensure that healthcare employees do the best job that they can with the best tools at hand.
Benefits Highlights:
- Increased efficiency and productivity
- Easier communication
- Easier data collection
- Better collaboration
- Time saving
Industry Related Benefits
- By adopting cloud communication for hospitals and clinics, the medical centre can set up an automated reminder call to the patient just 30 minutes before the appointment time.
- Cloud telephony systems can help healthcare departments with outpatient aftercare by easily collecting feedback from patients after an appointment or medical intervention by means of automated campaigns via calls or SMS.
- Allows conference calls among a team of medical professionals, for instance for a consultation session about a particular medical result or procedure.
- Cloud communications enable faster response times with the potential of saving lives. For example a doctor does a quick check on a patient and then calls in a dedicated number giving the particulars of patient and location. The message is recorded and automatically routed to the appropriate numbers. The voice message is played or transcribed into an SMS as soon as the requested doctors or nurses answer the call.
Introduction
Financial organisations and groups often need to communicate with their clients easily and efficiently in order to pass on data and information. Apart from this, employees within the financial sector also need to collaborate with each other effectively, sometimes even when they are travelling. Synthesis Cloud Telephony offers simple, flexible, and cost effective options for this to occur.
Benefits Highlights:
- Scalable as your business grows
- Cost effective
- Works seamlessly with other Synthesis applications
- Offers flexibility
- Increases client autonomy
- Increased efficiency
- Easy access to data and information
Industry Related Benefits
- Synthesis provides an IP communications cloud-based platform that enables financial organisations and groups, such as trading desks and networks, to have a scalable, cost effective and integrated solution that seamlessly works with other Synthesis applications such as Contact Centre or CRM.
- Cloud Telephony offers the flexibility to connect a variety of hardware handsets or softphones including SIP, IP-Detect, or coupling a mobile phone with a desk phone. Financial executives on travel, traders or anyone on the move can keep constant contact with clients through a single number, irrespective of location.
- Together with IVR, Synthesis Cloud Telephony can automate many of the standard banking processes, queries and transactions such as reporting lost credit cards, PIN reordering, and checking in on basic information about personal loans or health insurance. Considering that these customer requests make up a large percentage of inbound contacts, a lot of man hours can be freed up from front desks.
- One of the benefits of IP communications is of having multiple channels such as email, voice, text messaging and video manageable from a single web-based interface. Traders and associates can communicate data-rich information securely using one single platform.
- Gives staff in large financial organisations the freedom to use hot-desking, which allows any person to allocate contact numbers to any desk, even at home.
Introduction
With a Cloud Telephony application, retail businesses can easily collect customer feedback and form data statistics through phone surveys. They may also communicate with clients easily through outbound calls and SMS, ultimately improving the customer experience.
Benefits Highlights:
- Increased efficiency
- Allows business to be reachable by one number
- Allows for feedback and data collection
- Improves customer experience
Industry Related Benefits
- Retail outlets can make use of Cloud Telephony to push promotional offers, product announcements and special deals through automated outbound calls and SMS, or using call recordings in IVR systems.
- Cloud Telephony gives retail businesses the big advantage of improving customer experience and aftersales care by measuring customer feedback through a quick phone survey after a customer leaves the shop following a purchase.
- Measure marketing campaigns ROI by using a virtual single number for offline marketing material and ads. The number is used by customers to claim a discount coupon or purchase a time-limited offer, thus allowing the retail owner to measure and track the response.
- Use Cloud Telephony to ensure that your customers can reach out to you on a single number.
Introduction
The manufacturing industry greatly benefits from Cloud Telephony as the application allows businesses to track communications to and from agents and distributors and customers. Furthermore, calls can be routed and managed, thus increasing worker efficiency and productivity.
Benefits Highlights:
- Increased efficiency and productivity
- Allows for feedback and data collection
- Improved customer experience
- Allows for integration with other Synthesis applications
Industry Related Benefits
- Manufacturers can increase employee productivity with features such as advanced call management, call routing, voicemail to email, etc.
- Track communications to and from your agents and distributors in real time. Record all inbound and outbound calls for understanding customer feedback and improving customer experience.
- Effectively measure marketing ROI of offline ad campaigns such as print, TV, BTL, etc., by using a dedicated virtual number in ads. Track response rate and measure performance of any campaign in real time.
- Achieve seamless integration of calls with the Synthesis CRM application allowing you to keep all customer interactions, information and communications in one single interface.
Introduction
Cloud Telephony allows multiple contact channels to be managed from within a single control interface, thus maximising the efficiency and productivity of a customer service centre. It also increases clients’ engagement through a number of specific ways, boosting the success of your business.
Benefits Highlights:
- Increased efficiency and productivity
- Improved client experience
- Increased chance of first time resolution
- Decreased waiting times
- Increased client engagement
- Personalised client experience
Industry Related Benefits
- Cloud Telephony enables call centres to turn into full scale contact centres by allowing multiple contact channels such as voice, text messaging, email, video, and calls, to be managed from a single control interface. Synthesis Contact Centre is an application designed to work with Cloud Telephony.
- Smart call routing ensures that a caller is directly connected to the appropriate agent or product expert thus reducing call wait times and queues and improving customer experience.
- Increase customer engagement through targeted product offers, loyalty discount codes and other information through calls and SMS.
- As and when the customers contact you, the caller IDs hooks into your CRM database providing you with all the information relevant to that particular customer. This helps you provide a personalised touch to your conversation with the customer as you are already acquainted with the needs of the customer.
Introduction
The industry solution of Cloud Telephony offers various governmental institutions the option of saving additional costs in order to invest in service modernisation. Furthermore, a clear stream of communication is guaranteed by providing numerous services such as voice, SMS or conferencing to avoid project delays and discontinuation. Another useful function is the multitasking ability to send and transfer urgent calls and messages to selected members all at the same time in the safest manner for your data; independently from disturbance e.g. power failure.
Benefits Highlights:
- Lower running costs
- Better communication
- More efficiency and productivity
- Allows quick updates
- Faster feedback times
- Greater flexibility
Industry Related Benefits
- Governmental institutions and departments, such as Education, are trying to keep up with the pace of technological advancement and service modernisation, but often with limited budgets. Cloud-based telephony allows for the scaling up of the communication infrastructure without the heavy costs of investing in hardware equipment.
- Project delays and latency are commonly faced problems in public service. Cloud Telephony offers multiple channels through which employees can communicate and collaborate more efficiently whether voice, SMS or conferencing.
- Instantly transfer urgent calls, conference in multiple parties, or send important messages to everyone at the same time.
- Redundancy can be easily avoided with Cloud Telephony; you will not lose your network to a disruption to the utilities in your street or caused by other inconveniences. All kinds of public communications will be saved independently from any occurrence.
Introduction
Cloud Telephony is an intelligent solution in order to save time and transfer calls flexibly. To reach these goals, a useful tool for automatic replies and updates is provided to inform workers and customers within the shortest amount of time about new occurrences. To optimise call centre services, Cloud Telephony can be used to get in touch with various important customers to improve framework relations. Also transportation companies can get use of this industry solution by setting up a virtual number that allows tracking of the number in published advertisements to gain trust of the customer.
Benefits Highlights:
- More efficiency and productivity
- Cost and time efficient
- More flexibility
- Allows quick updates
- Better communication
- Quicker training and learning times
Industry Related Benefits
- Transport companies can save valuable time and maintain operational performance. Smart call routing ensures that all calls are directed to the relevant personnel according to role, availability, or time zone.
- Transport service providers are communication-heavy, constantly relaying updates and information to key members in operations such as drivers, crew members, etc. Cloud-based telephony reduces an incredible amount of time and costs through automating outbound calls and SMS for critical updates or notifications such as cancellations.
- Agencies with a heavy call centre setup or wishing to scale up their support units without the extra bump in IT and monthly costs, can turn to Cloud Telephony to handle customer inbound contacts in large volumes in a light and streamlined infrastructure.
- The usage of a virtual number in advertising can be especially useful to gain trust of potential customers. Another advantage is that it makes the outcome of the marketing investments able to track as the response can be connected to a particular virtual number.
Introduction
Cloud Telephony offers a variety of tools to improve communication within hospitality easily. Incoming calls can be directed automatically to the right department or facility, making it easier to administrate a high number of employees and categories. Another automatic system will be included to distribute reminders to customers in order to make their stay as relaxing as possible. The customer can trust the solution of Cloud Telephony because their data will be treated in the safest manner possible through secure audio conferences.
Benefits Highlights:
- Easier communication
- More flexibility
- More efficiency and productivity
- Cost and time efficient
- Quicker learning and training times
- Faster feedback times between agencies and representatives
- Safe and secure
Industry Related Benefits
- Cloud Telephony systems can free up a lot of time and inbound call capacity from customer service and front desk personnel by having a smart routing system directing calls to the right department or frequently demanded on-site facilities, such as spas or fitness centres.
- Automated reminders and confirmations can be sent out to customers ahead of their visit, thus saving more time and many hours from booking agents and front desks.
- Use call recordings to train front office staff and ensure quality of service at the same time.
- Secure audio conferences can be easily set up between hotel personnel and other stakeholders, such as booking agencies and sales representatives.
