Website in development + BETA.TESTING ...

  • Inbound calling IVR
  • Inbound caller ID - customer details pop up
  • Outbound calling predicted, scheduled and progressive dialling
  • Click to call contact from CRM
  • Integrates with Synthesis CRM
  • Live chat with online operator
  • Call logs
  • Script template appears automatically
  • Call monitoring
  • Call barging
  • Whisper coaching
  • Conference calling
  • Voice recording
  • Real time call metrics
  • Call disposition codes
  • Call centre metrics
  • Human Resources planning
  • Automated escalations
  • Integrated Agent Desktop
  • Knowledge base
  • Customer call back
  • Call routing management
  • Call survey

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