Introduction
With a messaging application, workflow and efficiency within healthcare departments and medical centres can be greatly improved as staff is kept in the loop with quick updates received directly on their mobile phones, laptops, or tablets, while patients can also be contacted quickly and easily in this way, saving everyone time and money.
Benefits Highlights:
- Easier communication
- Increased efficiency
- Time saving
- Cost efficient
- Avoids need for mobility
- Environmentally friendly
Industry Related Benefits
- Time-stricken healthcare departments and professional staff on the go can drastically improve workflow and coordinated effort through quick message updates using an instant messaging application such as Message Centre, instead of outdated systems like beepers or announcements on public speakers.
- Keep staff in constant touch when working in different areas of the facility, clinic or hospital. Particularly useful when personnel is not located near a landline or at a desk.
- Cross-device compatibility ensures medical professionals can be contacted and kept in the loop with quick message updates.
- Patients can be sent messages from healthcare centres with appointment reminders, health tips, updates, and test results, saving patients time and money calling the medical centre or travelling there to find out this information.
Introduction
Synthesis Message Centre is a safe, secure, and industry compliant way with which to keep personnel within the finance industry, as well as clients of the industry, updated through quick, easy messages on their mobile phones, laptops, or tablets. Chats can be sorted by groups of individuals or can be filtered so that the person may find the messages relevant to them, thus saving time on reading through all the messages.
Benefits Highlights:
- Safe and secure
- Quick updating
- Direct contact with an individual
- Industry compliant
- Works offline
- Increased efficiency
- Time saving
Industry Related Benefits
- Synthesis Message Centre offers a secure and fast channel of communication for employees and stakeholders in the financial service industry to exchange short messages and quick updates across the organisation.
- Messages can be sent instantly to specific groups such as for example to employees working on a project or responsible for handling a set of accounts. Users can include @ mentions to call the attention of a particular individual in a conversation or bring someone else to the conversation.
- Messages are exchanged and stored in a fully secure and industry-compliant manner. Users can also submit a message when offline and have it delivered later once online again and the application syncs to the service.
- Clients of financial institutions can be sent messages with appointment reminders, balance statements, policy renewal reminders, payment confirmations, fraud alerts, and for two-factor authentication.
Introduction
Within retail business, a messaging centre is crucial since there are constant updates between retail outlets, suppliers, distributors, and stakeholders. Customers also need to be frequently updated with the goings on of retail businesses and this can be quickly and easily done through Synthesis Message Centre.
Benefits Highlights:
- Increased efficiency and productivity
- Time saving
- Cost efficient
- Quick updates
- Increased customer engagement
Industry Related Benefits
- Inventory management and operational logistics can be quickly and effectively coordinated through instant messaging between different stakeholders in the retail chain, increasing productivity and reducing time and costs.
- Retail stores can use Synthesis Message Centre to stay in touch with personnel on the go such as drivers, distributors and sales representatives.
- A change of status or a delay announcement can be easily sent to a group or team and keep workers in the loop instantly and at the same time.
- Customers can be messaged with retail campaigns and programmes, updates, and offers, thus encouraging them to conduct purchases and increasing the sales and success of the business.
Introduction
The manufacturing industry is made up of a complex network of people and processes that require effective and efficient communication in order to achieve maximum productivity and success. This is why a messaging centre would be highly beneficial as it allows for quick and instant updates to be passed on to manufacturing professionals, stakeholders, and clients.
Benefits Highlights:
- Quick updates
- Continuous flow of information
- Avoids delays or errors
- Increased efficiency and productivity
- Quick problem solving
- Better collaboration
Industry Related Benefits
- Manufacturing companies need to keep a steady and rapid flow of information along a chain of operations from warehouses to distribution points, suppliers, sales offices, and customer support centres.
- Instant messaging is a perfect solution to keep groups informed in real time of any updates and changes, avoiding costly delays or human error resulting in untimely communication.
- The quick and brief type of messaging used in instant messaging provides an ideal channel for relaying information to a selected group of people in real time without losing valuable time on calls or searching through emails. This is particularly relevant to manufacturing where a complex network of people and processes is involved.
- Synthesis Message Centre allows the management within the manufacturing business to respond quickly to employee questions and concerns while also allowing co-workers to collaborate and problem-solve together.
Introduction
A messaging application is crucial within the customer service industry. Agents are required to be as efficient as possible when it comes to dealing with customers, and with a message centre they can increase their productivity by being able to switch between chats, interacting with more than one customer at the same time.
Benefits Highlights:
- Increased flexibility
- Increased efficiency and productivity
- Easier communication
- Better collaboration
- Increased chance of first time resolution
- Time saving
Industry Related Benefits
- Customer support agents often need to ask for information to product owners or topic experts who would be located in a back office or at another site. Message Centre can give customer service employees the flexibility of quickly asking a question to a business team or mention one particular individual and get a succinct reply or update without having to call back and forth or wait for email replies.
- Synthesis Message Centre can also offer a communication channel between an organisation and its customers by embedding the application within the company website thus offering a live chat option through which customers can send in their queries.
- A messaging centre application would decrease customer complaints as through it, customer service businesses would avoid long wait times and multiple transfers and simply communicate with the customers through messages, adding the agents necessary for resolution to the chat without having to pass on the customer from department to department.
- With Synthesis Message Centre, your customer service agents will be a lot more efficient when it comes to dealing with customers as they need not be limited to interacting with one customer at a time, but can bounce from one conversation to another without any disruption or interference.
Introduction
This industry solution enables quicker updates for government branches as every step must be reported in a timely acceptable manner. It helps to improve citizen-facing points of interaction and clarifies public perception of services in an acceptable manner. An important factor is that every consumer can be sure that provided messages are always safe and secure and integrity is permanently guaranteed. For a good way of administrating a set of contact, Message Centre allows to create multiple user accounts.
Benefits Highlights:
- Better collaboration
- Safe and secure
- Quick updating
- Continuous flow of information
- -Safe and secure
- Increased efficiency and productivity
Industry Related Benefits
- Message Centre allows government branches and employees in public service to communicate and collaborate more effectively in group-focused instant message updates, improving citizen-facing points of interaction and public perception of services.
- Messages sent over a cloud infrastructure using the Message Centre are secure, maintaining data integrity and allowing for a full audit trail to be accessed by authorised managers and users.
- Message Centre can either be downloaded or used as a web based application and therefore be accessed from any computer. Private and secure logging details for each user guarantee a safe and secure access from anywhere in the world and only requires a stable internet connection.
- This industry solution helps governmental institutions especially in managing many different contacts by having a rich set of features and storage of unlimited recipient data, which allow creating multiple user accounts.
Introduction
The features of Message Centre help the transport industry in many ways but especially their staff highly benefits when quick updates in real time are required. An additional feature is the creating of groups around work shifts or discussions about on-going operations. Drivers in the logistics industry can send and receive short updates about changes routes, traffic jams etc. and the delivery can be tracked for the customer in order to see his order on a map calculating its arrival.
Benefits Highlights:
- Quick updating
- Better collaboration
- Increased efficiency and productivity
- Time saving
- Continuous flow of information
Industry Related Benefits
- Message Centre can be particularly helpful in fast-paced transport and logistics environments such as airports. Personnel at an airport gate handling a departure, flight dispatchers and control room staff can keep each other updated in real time of progress or incidents.
- Groups can be quickly created around a particular assignment or work shift and keep each other in the loop with on-going operations.
- Synthesis Message Centre can offer an enterprise-level instant messaging solution to transport companies requiring crucial updates on operation status among group employees and key stakeholders.
- Customers in the logistics industry can highly profit from Message Centre because after receiving updates even by the driver, there is the other tool of constant tracking on a map to see the location of the lorry.
Introduction
Hotel complexes can easily administrate updates and customer opinions by using Synthesis Message Centre as it provides an intuitive messaging platform that provides seamless communication and collaboration capabilities. In order to provide an excellent service for each customer, this solution sends out constant information about occurring inconveniences and hotel staff is given the knowledge that workflows need to be maintained to avoid customer loss. Also the reward of faithful customers can be provided by inviting them to a real conversation to say thank you.
Benefits Highlights:
- Avoids need for mobility
- Quick updating
- Continuous flow of information
- Better collaboration
- Direct contact with an individual
Industry Related Benefits
- Synthesis Message Centre equips travel and hospitality organisations with seamless communication and collaboration capabilities through a reliable and intuitive messaging platform.
- A Message Centre provides the ability to instantly broadcast information about scheduling, operational updates or crises, thus giving all crew members or hotel management staff the knowledge they need to keep workflows and operations running as smoothly as possible without losing valuable customer satisfaction.
- This solution is the best way to keep your customers as close as possible. Within the Message Centre, they have the ability to leave feedback and once they have shared their thoughts, this tool allows them to get back to their best experience with minimal interruption.
- The hotel industry has to thank their guests for loyalty and retention. Customers who feel heard trust their hotels more and therefore, Message Centre provides an exceptional experience with a real conversation to thank faithful customers on a personal level.
