Introduction
VoIP Services make it easy for medical personnel to stay in contact with each other, as well as with their patients. Calls made over VoIP get answered and routed more efficiently, while a number of features ensure better communication.
Benefits Highlights:
- Allows medical employees to be available for contact from wherever they are.
- Seamless integration with other Synthesis applications.
- Ensures smooth communication and allows calls to be forwarded or rerouted.
- Improves patient experience by increasing efficiency and reducing dropped calls and poor call quality.
Industry Related Benefits
- Follow me numbers allow medical teams to be available for contact wherever they are. They can also have voice messages sent out to the inbox of a particular member of medical staff.
- Synthesis VoIP Services can easily be integrated with other Synthesis applications such as the CRM Customer Services module. You can send out an SMS or voice message when patients’ test results are ready to be read, or read out via a text-to-speech feature.
- Synthesis VoIP Services would make it easier for patients to contact their physicians and to ensure that their communications are as smooth as possible. Once the call is received by the healthcare worker, they can easily forward or reroute it to the professional in question.
- VoIP helps improve patient experience by enabling healthcare businesses to make better impressions when new and existing patients call, ensuring calls get answered and routed more efficiently, and helping eliminate dropped calls and poor call quality.
Introduction
Professionals within the finance industry are often based in branches in different locations or else travelling for work. This means that sometimes it might be difficult to get hold of them. With a VoIP application, calls can me made anytime, anywhere to anyone in any time zone or location.
Benefits Highlights:
- Provides high quality calls, resilience, data privacy, and security.
- Allows for the collection and recording of data about financial and banking communications.
- Reduces costs on long distance calls between remote locations.
- Workers may be reached anytime, anywhere.
Industry Related Benefits
- VoIP telephony provides high quality calls, resilience, data privacy, and security that are essential for financial service providers for compliance with industry regulations and trade policies.
- Collect and record data about financial and banking communications for staff training purposes and also for analysing data with the objective of optimising customer services and satisfaction.
- Banks and other financial organisations can save on long distance calls between branches located in different parts of the country or worldwide.
- Calls can be flexible as finance industry personnel can be reached both on their office and mobile phones, ensuring they never miss an important call, while working remotely from home, the office, or even internationally.
Introduction
Within retail, communication between the different chains, outlets, suppliers, and sales departments is very important and crucial to the success of the business. This is why a VoIP solution would benefit the business immensely, as it would reduce costs and ensure that clear calls are made and statistics and data collected.
Benefits Highlights:
- Provides cost saving benefit of staying in touch at a fraction of the cost.
- Can provide valuable information for better insights.
- Allows for measurement of response and assessment of metrics.
- Free calls between outlets of the same business.
Industry Related Benefits
- A VoIP solution gives retail chains and outlets the cost saving benefit of staying in touch with their branches, suppliers, sales teams, and other stakeholders with a fraction of the costs of traditional telephony.
- Call statistics and data can provide valuable information through which retail shops can gain insights and better evaluate customer satisfaction.
- A dedicated virtual number can be used for measuring response in a marketing campaign and assess metrics such as ROI, Cost per Acquisition, brand loyalty, etc.
- If a retail business has multiple outlets, the calls between the stores will always be free if they make use of the Synthesis VoIP application. Whether the stores are located in the same country or internationally, the business would not have to pay for the calls made between them and between their departments.
Introduction
Employees within the manufacturing industry can benefit from higher quality, quicker, and cost efficient telephony when using Synthesis VoIP Services. Furthermore, they can more easily collaborate and increase their productivity and efficiency as the system is so easy to use.
Benefits Highlights:
- Freedom to connect remotely and use various devices.
- Facilitates connection between departments that need to communicate and collaborate effectively.
- Higher quality, quicker, and cost efficient telephony.
- Allows freedom to business to grow without incurring more fees.
Industry Related Benefits
- Employees can connect remotely and are able to use their phone, laptop or tablet to make or receive calls.
- Manufacturing facilities are very frequently made up of different departments that are located in different places. A VoIP system easily connects these departments that need to communicate and collaborate effectively.
- With a VoIP solution, manufacturing employees can benefit from higher quality, quicker, and cost efficient telephony for local and international departments.
- In a constantly evolving industry, manufacturing businesses scale up and down according to the number of workers employed. With Synthesis VoIP the business is free to grow without incurring more fees when it comes to growing within its VoIP solution.
Introduction
Synthesis VoIP allows businesses with a customer service branch to better engage with customers and assist them more efficiently and subsequently, more successfully. VoIP allows customer service agents to be available anytime, anywhere, thus avoiding missed calls and increasing the chance of a first time resolution to a client’s issue.
Benefits Highlights:
- Any local number may be used for each geo-location businesses handle.
- Facilitates routing of calls to different branches according to time zone.
- Enables routing of calls through IVR to the right personnel.
- Maximises productivity as agents can answer more calls .
Industry Related Benefits
- VoIP telephony is nowadays an indispensable technology for customer services and contact centres. Apart from the cost saving advantage of handling large volumes of inbound calls with a light, inexpensive infrastructure and making numerous outbound calls at low international flat rates, centres can use a local number for each geo-location they handle.
- Many call centres have staff in different time zones in order to maintain a manned 24/7 presence. With VoIP, you can easily route calls to different branches according to time zone.
- Call routing can be used intelligently to direct specific enquiries to the right department or skilled agent through Interactive Voice Response (IVR) setups.
- VoIP maximises productivity as less time is wasted on listening to voicemails and calling back customers since agents are able to answer more calls.
Introduction
Governmental institutions and agencies find various advantages in using VoIP Synthesis, such as for instance connecting easily with teams in various geographical locations, saving on operational and transportation costs. State governments are also given the option to get in touch with other organisations to provide assistance, e.g. during natural disasters.
Benefits Highlights:
- Facilitates connection with geographically dispersed teams and reduces operation and transportation costs.
- Facilitates reaching out to organisations and coordination with on-site teams.
- Includes call conferencing, hunt groups, and voicemail-to-email features.
Industry Related Benefits
- Government agencies can easily connect with their geographically dispersed teams in an efficient manner while cutting operational and transportation costs.
- Local and state governments can also use VoIP to reach out to other organisations or coordinate with their on-site teams during natural disasters.
- VoIP Synthesis includes powerful features such as call conferencing, hunt groups, and voicemail to email to help government agencies respond to inquiries to improve public service in the fastest way possible.
Introduction
The transport industry benefits from Synthesis VoIP Services in various ways. VoIP Services can be used for the support of transport companies when it comes to managing schedules and deliveries, by communicating with various stakeholders related to their operations. In addition, extra costs of long distance calls can be avoided using extension dialling when contacting partners positioned in geographically different locations.
Benefits Highlights:
- Aids in managing of schedules and deliveries through effective communication.
- Enables key personnel to maintain close contact with the central office without extra cost of long distance calls.
- Simplifies communication management by streaming voice and data over one channel.
Industry Related Benefits
- VoIP Services can support transport and logistics companies when managing scheduling and deliveries through effective communication of information between various stakeholders in the chain of operations. Drivers in taxi or trucking companies can get and relay critical information to operations management about traffic conditions and roadblocks while on the go through various channels such as voice, text or email.
- All key personnel on the move can maintain close contact with the central office through extension dialling or four-digit dialling in order to contact each other quickly, without the extra cost of long distance call charges.
- A smart solution to continue using existing equipment is adding new devices such as smart phones and tablets. Synthesis VoIP simplifies communication management by streaming voice and data services over just one channel.
Introduction
Within the hospitality industry, Synthesis VoIP Services provides various benefits when it comes to the administration of calls and messages. To answer all of them without too many time gaps, an auto-attendant will be set up at the front desk when it is not manned. In addition, other requests e.g. room service, can be automatically answered. Hotels and other institutions do not need to worry about cables or additional hardware as this tool is a fully IP-based communication system.
Benefits Highlights:
- An auto-attendant can handle calls, as well as multiple calls simultaneously.
- Integration with IVR allows requested services to be fully automated.
- Does not require installation or maintenance of additional cabling or hardware.
- Encourages guests to use hotel phones instead of their own.
Industry Related Benefits
- VoIP telephony gives hotels various benefits when it comes to inbound call management. An auto-attendant can handle calls in hours or situations when front desks are not manned. It can be used as a virtual receptionist attending to multiple calls simultaneously.
- Through a VoIP system guided by an Interactive Voice Response (IVR) system, frequently requested services such as valet or room services can be fully automated.
- Being an IP-based communication system, there is no need to install or maintain additional cabling or hardware when a hotel opens a new facility in another site.
- Many hotel customers avoid using hotel room phones due to the prohibitive cost. By using the more economic Synthesis VoIP system on hotel phones, guests are more encouraged to use hotel phones instead of their own.
