Website in development + BETA.TESTING ...

Introduction

VoIP Services make it easy for medical personnel to stay in contact with each other, as well as with their patients. Calls made over VoIP get answered and routed more efficiently, while a number of features ensure better communication.

Benefits Highlights:

  • Increased efficiency and productivity
  • Higher quality calls
  • Better client experience
  • Allows staff to be contacted anytime, anywhere

Industry Related Benefits

  • Follow me numbers allow medical teams to be available for contact wherever they are. They can also have voice messages sent out to the inbox of a particular member of medical staff.
  • Synthesis VoIP Services can easily be integrated with other Synthesis applications such as the CRM Customer Services module. You can send out an SMS or voice message when patients’ test results are ready to be read, or read out via a text-to-speech feature.
  • Synthesis VoIP Services would make it easier for patients to contact their physicians and to ensure that their communications are as smooth as possible. Once the call is received by the healthcare worker, they can easily forward or reroute it to the professional in question.
  • VoIP helps improve patient experience by enabling healthcare businesses to make better impressions when new and existing patients call, ensuring calls get answered and routed more efficiently, and helping eliminate dropped calls and poor call quality.

Introduction

Professionals within the finance industry are often based in branches in different locations or else travelling for work. This means that sometimes it might be difficult to get hold of them. With a VoIP application, calls can me made anytime, anywhere to anyone in any time zone or location.

Benefits Highlights:

  • Higher quality calls
  • Safe and secure
  • Ensures compliance with industry regulations
  • Able to record calls for future reference or training purposes
  • Cost efficient
  • Flexible calling
  • Encourages employee mobility

Industry Related Benefits

  • VoIP telephony provides high quality calls, resilience, data privacy, and security that are essential for financial service providers for compliance with industry regulations and trade policies.
  • Collect and record data about financial and banking communications for staff training purposes and also for analysing data with the objective of optimising customer services and satisfaction.
  • Banks and other financial organisations can save on long distance calls between branches located in different parts of the country or worldwide.
  • Calls can be flexible as finance industry personnel can be reached both on their office and mobile phones, ensuring they never miss an important call, while working remotely from home, the office, or even internationally.

Introduction

Within retail, communication between the different chains, outlets, suppliers, and sales departments is very important and crucial to the success of the business. This is why a VoIP solution would benefit the business immensely, as it would reduce costs and ensure that clear calls are made and statistics and data collected.

Benefits Highlights:

  • Easier communication
  • Better collaboration
  • Easy collection of data
  • Cost saving

Industry Related Benefits

  • A VoIP solution gives retail chains and outlets the cost saving benefit of staying in touch with their branches, suppliers, sales teams, and other stakeholders with a fraction of the costs of traditional telephony.
  • Call statistics and data can provide valuable information through which retail shops can gain insights and better evaluate customer satisfaction.
  • A dedicated virtual number can be used for measuring response in a marketing campaign and assess metrics such as ROI, Cost per Acquisition, brand loyalty, etc.
  • If a retail business has multiple outlets, the calls between the stores will always be free if they make use of the Synthesis VoIP application. Whether the stores are located in the same country or internationally, the business would not have to pay for the calls made between them and between their departments.

Introduction

Employees within the manufacturing industry can benefit from higher quality, quicker, and cost efficient telephony when using Synthesis VoIP Services. Furthermore, they can more easily collaborate and increase their productivity and efficiency as the system is so easy to use.

Benefits Highlights:

  • Increased efficiency and productivity
  • Calls can be made anytime, anywhere
  • Better collaboration
  • Easier communication
  • High quality calls
  • Cost efficient

Industry Related Benefits

  • Employees can connect remotely and are able to use their phone, laptop or tablet to make or receive calls.
  • Manufacturing facilities are very frequently made up of different departments that are located in different places. A VoIP system easily connects these departments that need to communicate and collaborate effectively.
  • With a VoIP solution, manufacturing employees can benefit from higher quality, quicker, and cost efficient telephony for local and international departments.
  • In a constantly evolving industry, manufacturing businesses scale up and down according to the number of workers employed. With Synthesis VoIP the business is free to grow without incurring more fees when it comes to growing within its VoIP solution.

Introduction

Synthesis VoIP allows businesses with a customer service branch to better engage with customers and assist them more efficiently and subsequently, more successfully. VoIP allows customer service agents to be available anytime, anywhere, thus avoiding missed calls and increasing the chance of a first time resolution to a client’s issue.

Benefits Highlights:

  • Increased efficiency and productivity
  • More clients assisted
  • Accessible anytime, anywhere
  • Reroutes calls
  • Avoids missed calls
  • Cost efficient
  • Time saving
  • Increased chance of first time resolution

Industry Related Benefits

  • VoIP telephony is nowadays an indispensable technology for customer services and contact centres. Apart from the cost saving advantage of handling large volumes of inbound calls with a light, inexpensive infrastructure and making numerous outbound calls at low international flat rates, centres can use a local number for each geolocation they handle.
  • Many call centres have staff in different time zones in order to maintain a manned 24/7 presence. With VoIP, you can easily route calls to different branches according to time zone.
  • Call routing can be used intelligently to direct specific enquiries to the right department or skilled agent through Interactive Voice Response (IVR) setups.
  • VoIP maximises productivity as less time is wasted on listening to voicemails and calling back customers since agents are able to answer more calls.

Introduction

Employees of marketing and media agencies are sometimes required to travel to different countries, especially when they work in the field of journalism as a reporter/journalist. A VoIP solution provides the flexibility of keeping a contact number where you go and alternatively, a local country number can be used to contact editors or other essential partners.

Benefits Highlights:

  • Increased efficiency and productivity
  • Easier communication
  • Cost efficient
  • Time saving
  • Increased flexibility
  • Cost effective mobility

Industry Related Benefits

  • Media workers are constantly on the move and assigned to work posts in different locations. Synthesis VoIP Services offers the flexibility of using follow me numbers and hotdesking, where staff can keep their contact number wherever they go. Alternatively, a local country number can be used, which journalists or other media employees can use to contact editors or newsrooms abroad.
  • As the industry solution of VoIP is growing, it has more features than at its launch. Useful for marketing and communication agencies are its huge potentials of savings and greater scalability of systems as soon as there is an internet connection.
  • VoIP accounts are accessible through email for media and communications employees who travel and include a voicemail transcription with some hosted VoIP phone systems. This smart feature transcribes voicemail messages into texts and sends them automatically to your email account. Therefore, no notes need to be taken during an important phone call.
  • If required and provided by certain agencies, the option of faxing is possible to use with Synthesis VoIP Services. Without the need for paper or toner, you can send and receive faxes using the email account you already have with a hosted VoIP system.

Introduction

Governmental institutions and agencies find various advantages in using VoIP Synthesis to connect easily with teams in various geographical locations as they primarily save operational and transportation costs. State governments are also given the option to get in touch with other organisations to provide assistance, e.g. during natural disasters.

Benefits Highlights:

  • Increased efficiency and productivity
  • Cost efficient mobility
  • Increased flexibility
  • Easier communication
  • Safe and secure

Industry Related Benefits

  • Government agencies can easily connect with their geographically dispersed teams in an efficient manner while cutting operational and transportation costs.
  • Local and state governments can also use VoIP to reach out to other organisations or coordinate with their on-site teams during natural disasters.
  • VoIP Synthesis includes powerful features such as call conferencing, hunt groups, and voicemail to email to help government agencies respond to inquiries to improve public service in the fastest way possible.
  • Acceptable collaboration is one of the most important points in governing successfully. This aims to deliver important information, simplify tasks, and provide exceptional service to the public.

Introduction

The transport industry benefits from Synthesis VoIP Services in various ways. VoIP Services can be used for the support of transport companies when it comes to managing schedules and deliveries, by communicating with various stakeholders related to their operations. In addition, extra costs of long distance calls can be avoided using extension dialling when contacting partners positioned in geographically different locations. Routing info about each package is usefully offered, to determine its current location and correct time of delivery.

Benefits Highlights:

  • Increased efficiency and productivity
  • Easier and more effective communication
  • KCost efficient mobility
  • Flexible use

Industry Related Benefits

  • VoIP Services can support transport and logistics companies when managing scheduling and deliveries through effective communication of information between various stakeholders in the chain of operations. Drivers in taxi or trucking companies can get and relay critical information to operations management about traffic conditions and roadblocks while on the go through various channels such as voice, text or email.
  • All key personnel on the move can maintain close contact with the central office through extension dialling or four-digit dialling in order to contact each other quickly, without the extra cost of long distance call charges.
  • Many companies rely on goods exported from long distance locations or other countries. An additional feature of Synthesis VoIP Services is routing information for packages getting sent to their appropriate destination, in order to administrate correct sending or shipping.
  • A smart solution to continue using existing equipment is adding new devices such as smart phones and tablets. Synthesis VoIP simplifies communication management by streaming voice and data services over just one channel.

Introduction

Within the hospitality industry, Synthesis VoIP Services provides various benefits when it comes to the administration of calls and messages. To answer all of them without too many time gaps, an auto-attendant will be set up at the front desk when it is not manned. In addition, other requests e.g. room service, can be automatically answered. Hotels and other institutions do not need to worry about cables or additional hardware as this tool is a fully IP-based communication system.

Benefits Highlights:

  • Increased efficiency and productivity
  • Flexible and easy use
  • Instant communication
  • Faster problem solving

Industry Related Benefits

  • VoIP telephony gives hotels various benefits when it comes to inbound call management. An auto-attendant can handle calls in hours or situations when front desks are not manned. It can be used as a virtual receptionist attending to multiple calls simultaneously.
  • Through a VoIP system guided by an Interactive Voice Response (IVR) system, frequently requested services such as valet or room services can be fully automated.
  • Being an IP-based communication system, there is no need to install or maintain additional cabling or hardware when a hotel opens a new facility in another site.
  • Many hotel customers avoid using hotel room phones due to the prohibitive cost. By using the more economic Synthesis VoIP system on hotel phones, guests are more encouraged to use hotel phones instead of their own.

© 2018 Asergis Cloud. All Rights Reserved.