Website in development + BETA.TESTING ...

  • Add, edit and delete customer companies
  • Add, edit and delete customer contacts
  • Add customer details and contact information
  • Assign/remove services to a contact
  • Assign/remove contract details to contact
  • Append support tickets to a contact
  • Add incident information and comments to ticket
  • Track incident history and communications
  • Track pipeline and escalate incident status
  • Change and close ticket when incident is resolved
  • Add and manage support agents
  • Create user groups based on skills or availability
  • Assign incidents according to user group
  • Add a knowledge base with FAQs and documents

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